Frequently Asked Questions
Helpful answers for seniors, caregivers, home health providers, and families.
A Personal Emergency Response System is a wearable device that allows users to quickly request help.
Seniors, individuals with disabilities, people living alone, and those at risk of falls or emergencies.
Yes. The Sentinel Pulse device works outside the home by using a cellular connection.
The device contacts caregivers, family members, monitoring centers, or emergency support.
Yes, with the optional Fall Detection add-on. Fall detection cannot detect every fall, so press the button whenever you need help.
Yes. The Sentinel Pulse PERS device user can cancel false alarms.
No. The Sentinel Pulse PERS device uses cellular service and does not require a landline.
Yes, with the optional GPS and geo-fencing add-on, for faster response and caregiver visibility.
Geo-fencing, part of the optional GPS add-on, alerts families and caregivers if a user leaves a safe area designated by the user.
The Sentinel Pulse PERS device offers up to 77 hours of battery life when fully charged.
IP67 means the device is protected from dust and temporary water immersion. It is water-resistant, not waterproof.
Yes. Customized call trees can notify caregivers or family before emergency services.
Yes. The Sentinel Pulse PERS device requires a monthly subscription for monitoring and cellular connection.
Yes. The optional GPS and geo-fencing add-on helps caregivers respond quickly when a user leaves a safe area.
The Sentinel Pulse PERS devices include two-way voice communication. Simply press the button to reach a member of the Sentinel team.
Yes. Once you have chosen your Sentinel subscription, your device will be shipped and immediately ready to use. Members of our support team will be available if there are any questions.
Sentinel Services offers longer battery life, optional fall detection and GPS safety tools, customized care plans, and U.S.-based support you can trust.
With the optional Fall Detection add-on, the device raises an alert when it measures a fall or an impact above a set force. Fall detection is not 100% accurate and cannot detect every fall, so press the button whenever you need help.
With the optional GPS add-on, your Sentinel Pulse PERS device updates its location regularly. Accuracy depends on signal conditions.
The Sentinel Pulse PERS device comes with a lanyard to be worn around the neck. We also offer an armband or belt clip as a wearable option.
Yes. The Sentinel Pulse PERS device has an easy-to-use volume adjustment on the side.
Yes. Upon your purchase, a profile will be created, allowing the Sentinel team to know who to contact and when.
No. The Sentinel Companion is a one-way push-button emergency alert system that can be worn as a watch or installed in different areas of the home, providing an emergency access network tailored to you and your activities.
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